About Fluff and Fold Girl
Discover the story behind Fluff and Fold Girl, our core values, and our commitment to providing exceptional laundry care in Bismarck, North Dakota. Learn how we're dedicated to giving you back your time and peace of mind with our concierge laundry service.
Our Story
Fluff and Fold Girl was born from a simple idea: laundry shouldn’t feel stressful, rushed, or careless. The motivation came from seeing how busy life gets—work, family, responsibilities piling up—while laundry is the one task that never stops. Too often, existing options felt impersonal: mixed loads, harsh detergents, wrinkled clothes, and little accountability.
I started Fluff and Fold Girl to create a service that feels personal, careful, and trustworthy. This business is about more than clean clothes—it’s about giving people back their time and peace of mind. Every load is handled with intention, using quality products, stain care, and attention to details like folding, ironing, or hanging clothes exactly how customers prefer.
Fluff and Fold Girl exists to serve people who value care over shortcuts and want to feel confident that their clothes are treated with the same respect they’d give them at home.
Our Core Values
At Fluff and Fold Girl, our core values shape every load we handle and every customer we serve. These values are what make our laundry service truly special:
- Care First: We treat every garment as if it were our own. Clothes are washed separately, stain-treated, ironed, and folded or hung with intention—never rushed or mixed.
- Trust & Accountability: Laundry is personal. We earn trust through clear processes, premium products, and standing behind our work if something isn’t right.
- Quality Over Shortcuts: From premium and hypoallergenic detergents to proper drying and pressing, we choose quality at every step instead of speed or volume.
- Respect for Your Time: Reliable pickup and delivery means fewer errands and more time back for what matters most.
- Attention to Detail: Special requests, large bedding, delicate items, ironing, and hanger service are handled thoughtfully—because details matter.
What makes Fluff and Fold Girl special is simple: we don’t just clean clothes—we provide peace of mind through care, consistency, and respect for every customer’s laundry.
Our Ideal Customer
Fluff and Fold Girl is for people who value care, convenience, and peace of mind over the cheapest option.
Our ideal customer is a busy professional, parent, or household who feels overwhelmed by never-ending laundry and wants it done right. They care about their clothes—workwear, kids’ outfits, bedding, delicates—and want to trust that everything will be washed separately, treated properly, and returned clean, fresh, and organized. Many have sensitive skin, packed schedules, or simply prefer quality service over shortcuts.
Fluff and Fold Girl is for customers who want to reclaim their time, reduce stress, and feel confident knowing their laundry is handled with intention, respect, and attention to detail—every single time.
"Fluff and Fold Girl has given me back so much time! The quality is outstanding, and I love the personal touch. Highly recommend!"
- Happy Customer, Bismarck, ND